Client: How can I save the photos?Me: Just drag them onto your desktop.Client: Okay, and where would...
Client: How can I save the photos?
Me: Just drag them onto your desktop.
Client: Okay, and where would I find my desktop?
I do freelance seamstress & custom costume work on the side while working at a part-time job and...
I do freelance seamstress & custom costume work on the side while working at a part-time job and as an intern for a dance costume company. Back in November, the part-time job had significantly cut my hours so I took on a few extra freelance projects to bring in money and one of them was for a friend of mine who was looking to put together a costume.
Client: Hey I know people commission costumes from you sometimes, I was hoping you could maybe make a costume for me based on (character name) from (video game franchise)?
Me: Yeah sure, I have some time right now and if you could give me some more details I’m sure we could figure something out.
She proceeded to provide me with some reference images and we agreed on a time frame as a basic price point. We were both full-time students working part-time jobs at the time so I was willing to cut her a bit of a break on my labor costs and with her permission, I looked into using materials that were a little cheaper in quality than what I usually used. I usually have the client also make a down-payment around half the price at the start of the project but she had bills to pay and I was naive so we agreed on a payment plan for once the project was finished.
Just to reiterate my stupidity at the time, the project was a true full costume including a fair dozen garment pieces as well as some light armor and small accessories/props and I was being paid a pittance. I cannot express how considerably low the price was for the project because I just really needed the work.
Me: (fully breaking down the pricing for the project for her in a level of detail I won’t go into here, which was also explained to her in person on multiple occasions) OK, the cost for all of the materials will be $X and the labor will be at $X, making the total for the project $X. Does that work for you?
Client: I could definitely pay that!
Me: Sounds good to me, I will get the materials tomorrow and I can start working on the project immediately. It will be done in about two weeks.
I completed on schedule
Me: Here it is! If you’re happy with the completed project and there’s nothing else to alter, your payment plan will start (X date) and I will be in touch.
Client: Everything is perfect and looks great! I love you this means a lot tbh
After literal months of contacting her through phone and email and talking to her in person, I never saw a dime of the agreed amount and was beginning to get distinctly frustrated. Finally, she began actually responding to me again.
Me: Hello (Client), it has been nearly half a year since I made that costume for you so I really need to figure out with you how you would like to pay.
Client: I completely understand. I’ve been avoiding it and that’s really sh***y of me. How much was it again?
Me: We agreed on $X as the total but if you don’t have all of that together now, as long as we put together a detailed payment plan I’d completely understand.
I proceeded to brainstorm a variety of payment plans and solutions that could maybe work for her and she put together what she had of the total at the time and we agreed that she would pay me $X amount the next day and the rest on (X date). I thought it was a little weird because she wanted to pay in cash and I usually conduct business through Paypal but I was just relieved to finally at least get back my material costs.
That night, at literally midnight she texted me with a screenshot of my previously mentioned price breakdown from November.
Client: Hey so like, I looked at our old messages at the price we had originally agreed on and it was only $Y, not $X. I took screenshots as proof, and I promise I’m not trying to cheat you out of anything, I just really do not have the funds to pay $X.
Me: It’s not $X because that was the material cost and I charged you for materials and labor because I don’t work for free. That’s what the message says. $X materials +$X labor = $X. I can get my receipts for the materials and tax paperwork for you if you want.
Client: Okay, you just never specified when we first agreed to the whole commission.
Client: Honestly, if I knew the original price was gonna be $X, I wouldn’t have asked for it because I know I don’t have the funds. However, since you obviously already did it, I have to pay for it.
Me: I’m sorry if you misunderstood but I definitely specified right there in the screenshot that you sent me what the cost would be.
Client: It’s fine, I’ll try my hardest to get it all to you.
I had to physically go to her house the next day to get the cash from her, and after I arrived she slammed the door in my face while I stood there, stunned, and came back a few seconds later with the $ amount we discussed and reiterated that I would have the rest by (X date). (X date) came and I contacted her again to make sure she would be paying my the rest.
Me: I haven’t heard from you and it’s the date we agreed on, so I just wanted to ask, when do you think I’ll be able to come get the money from you?
Client: Well since I don’t have a job, my boyfriend has to help me so I have to talk to him.
What kind of actual human adult acts like this.
Despite my attempts, I got radio silence for the next fifteen days.
Me: Hello. I’m checking in again because the last I saw you, you said you’d be able to pay me back and it has been a couple weeks. I really need the money by (X date). This needs to be finished. I think I have been more than patient.
Client: Fine, I’ll get it.
Yesterday, nine months after the end of the initial project, I received the remaining amount in cash and, weirdly enough, a handful of quarters, dimes, and nickels. Was all the trouble worth it for all that? Definitely not. Am I pleased as punch that I never have to see her again? Absolutely.
I’d like to kind of bookend this by saying that before this project and since I have worked a variety of projects for friends and family along with my usual freelance work and I have never had an issue of this calibre with any of them. I’m honestly baffled by the whole thing.
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I used to color comics professionally. When I started out, I was like most young, brand new freelancers: I had no idea what I was doing and signed on with a shady company. They paid me very little but kept giving me loads of work.
Eventually, they asked me to do a bunch of lettering work for $1/page. After a few projects, I convinced them to up it to $2/page.
After working with them for about a year (when I had started to wise up to this being a shady deal), they asked me to draw, color and letter a whole project for about $20/page. They only asked if I could draw, without ever asking to see the extent of my skills.
They never asked for my character designs, sketches, or updates. They just wanted me to hand in the finished inks before coloring them. So I set myself a time limit on each page that would make the fee at least marginally reasonable.
Ultimately, they were pissed at the quality of work I turned in, and I have never been so happy to be “let go” by a company.
I’m a wedding photographer, but a friend from high school asked me to film her wedding after the videographer she booked said he couldn’t make it. I don’t do video much at all, but I didn’t feel like I could say no. She was very sweet about it and said she’d pay well for my trouble.
The wedding itself went fine, but the reception was less so. My friend’s dad spent nearly all his time micromanaging any step I took.
Client’s Dad: Hey, make sure you get a good shot of Cassie and the cake, ok?
Me: Of course.
I had been standing. Next to his daughter. As she prepared to cut the cake with her husband. I guess he thought I was just enjoying the view.
Client’s Dad: Let me see what you have so far.
Client’s Dad: Let me check your progress.
He stood there until I’d conceded and showed him every clip I had.
Later in the night:
Client’s Dad: Excuse me, but you’re too close to the dance floor.
Client’s Dad: You’re getting in all the pictures people are taking of the dance floor. Please move.
It was almost like I was trying to get PROFESSIONAL FOOTAGE OF THE DANCE FLOOR.
I couldn’t believe this guy. Finally, the night ended, and a while after the wedding, after I’d sent the bride a download link for the completed video:
Client’s Dad: Hello, I can’t seem to print your video. Do you have another version of it or something?
Me: Do you mean you want to print some stills from the video? I can help you with that.
Client’s Dad: No, I want to print all of the video.
Me: …I don’t understand what you mean.
Client’s Dad: This is why I told Cassie not to book you. You were very unprofessional at the wedding. I’ll never recommend you to anyone after this.
I didn’t hear from him again, and honestly, I’m okay with that.
I’m a video editor. I have this moment with nearly every client:Client: Is that the best take?Me:...
I’m a video editor. I have this moment with nearly every client:
Client: Is that the best take?
Me: The best take, you say? I had never thought of that before! That’s genius! I’ll have to start incorporating that into my work process. Thanks for the tip!
I’m a photographer and I got a referral from a friend who used to work with me. They’d sent me a few...
I’m a photographer and I got a referral from a friend who used to work with me. They’d sent me a few of these before and there were never any problems.
I made the mistake of only getting a very quick verbal brief before the job and then turning up and shooting it.
The client was the venue owner and as it was fairly new, he was very busy with setup and making sure everything went smoothly.
Awkwardly, I discovered the event organisers had hired their own photographer, and their guests did not want me taking their photographs. After I explained it to the client, he said just get close-ups of the food, and the wait staff for online usage, I stayed 50% longer than I was paid for, I just had a feeling that he didn’t quite know what he wanted.
I edited and uploaded the job a few days later, only to receive a voicemail, text message and an essay of an email in quick succession at 10pm at night from someone who sounded drunk.
Client: THESE ARE THE WORST PHOTOS I HAVE EVER SEEN, WHAT WERE YOU SMOKING? FIX THIS NOW.
The email was longer, it consisted of the problem with each photo, and why I should not be allowed to call myself a photographer.
I quickly discovered that whilst he’d looked at the photos I’d captured, he had not gotten what he wanted. I still do not know what that is and after three goes at explaining what was wrong and telling me the photos were out of focus because they were shot with a large aperture and complaining that there were no faces in the shots I threw in the towel and said I was sorry to waste his time.
After that job, I made sure to get a shot list from every new client and show examples.
A client asked me to blow a 640 x 480 px image up to 16 x 12 metres for set decoration.Me: That’s...
A client asked me to blow a 640 x 480 px image up to 16 x 12 metres for set decoration.
Me: That’s really not possible. You’re going to have to find another solution.
Three months later she approached me again:
Client: I couldn’t find another solution. You have to solve it.
In the end, I solved it by spending hours and hours of work taking photos, searching photos, repainting things and getting the whole thing done.
I couldn’t let her hang out to dry. She’s my sister.
Saw something recently that reminded me of this blog (tragically I couldn’t get a pic because I was driving).
It was ad on the back of a bus for a personal injury law firm. It was pretty simple, just the name of the firm, and a tagline that said “Car accident? Hurt at work?” etc, and their phone number and website, plus a picture. But instead of a picture of like, the main partners, the scales of justice, a broken arm, a crashed car, a stock photo of a sad construction worker, or anything else that would have made a lick of sense, it was a stock photo of a red electric guitar.
I saw it and immediately thought “oh, that poor graphic designer.”
I was asked to do a five-part narrative writing commission for a client. I sent the first email for...
I was asked to do a five-part narrative writing commission for a client.
I sent the first email for them as a preview for the first chapter.
Me: Hey. I just wanted to drop by and give you a (2k words) preview of the first draft.
They didn’t respond to the first email. So I continued writing.
I sent the second email as an update upon completing the first draft.
Me: Hey. I just want to drop by and say that your commission is done in its first draft! Giving it to you so you can see how is everything!
The client still didn’t respond. So I started revising the first chapter.
I sent the final email for its completion.
Me: Hey, I’m sending the good news that your first chapter is done and I’m waiting to hear the details for the second chapter so we can discuss it.
Guess what? They STILL have not responded as of yet.
…I… I’m not getting paid for this, am I?
The other day, I got a facetime call from my uncle and this was the conversation in its simplest form.
Client: I need a video game made.
Me: Do you know how many people are involved in making those along with how long that would take?
Client: It won’t take that LONG.
Strike ONE. Another five minutes in:
Client: Well can I get a shirt made?
Me: Maybe. My base rate is $25.
Client: Damn! That’s expensive, can’t I get a discount?
Me: No, I have bills and needs too, plus graphic artists are to be RESPECTED up here.
Client: Well can’t I get a discount?
Me: No, that’s my rate and it’s already pretty cheap.
I’m just starting out in this biz and I’m still in college. But he proceeds to whine that he get something “cheaper” and better at Walmart. (He wanted a pic of him and his daughter together, FYI.) I eventually became heated and explained politely as I can that what he was asking for was custom and took time and effort. This next part is solid gold.
Client: Stop acting like ya momma and give me a discount.
Me: No. I don’t do discounts.
Client: This be a SPECIAL discount. The “I’m your uncle” discount.
STRIKE THREE, YOU’RE OUT. I gave the phone back to my mom before I had an aneurysm.
I was asked to “clean up” some very blurry out-of-focus photos. It was a photo taken from a car window of something moving in the opposite direction, so it has a double motion blur.
Me: There’s not much I can do to make this sharper.
Client: I believe there is something called “Photoshop” that you can use?
Me: …Yes, I know of Photoshop. I’m using it now. You can’t just “unblur” something.
Client: I’ll ask around. Maybe someone else can do it.
My boss asked me to design flyers for her business.
Client: Would you mind? I’ll pay you.
When I finished, she gave me $3.
Turns out, she meant she would pay the printing fee.
I was laying out a formal press release for a client whose products were going to be revealed at an...
I was laying out a formal press release for a client whose products were going to be revealed at an upcoming expo.
Client: I think we should put quotes on “Big Show”. The owner likes to do a really “Big Show.”
It’s a good thing he explained that over email, or it wouldn’t have made any sense.
Client: I got an email saying that I received a “direct message” on “Twitter,” but the email didn’t...
Client: I got an email saying that I received a “direct message” on “Twitter,” but the email didn’t include what it said. If this is some message from Twitter, where is the message to be found?
Me: You can find it on Twitter. Here is your login information.
Client: Thanks, but I wouldn’t even know where to locate “Twitter”. Sounds like something in the “cloud”…
I’m a freelance event photographer, and a potential client contacted me through a freelancing website with a request to photograph a “surprise family reunion” for him. I quoted him a price, then he asked for my email and phone number (which I’d already given him) to talk further, so I sent it along. He texted me.
Client: What is your best quote?
Me: My best quote for 8 hours is $$$ (the same number I’d already given him)
Client: I am willing to offer you 100 less than that.
Me: The price I gave you was already heavily discounted, but, sure, I can do that price for 6 hours instead of 8.
Client: Ok! We are good to go. I hope you won’t disappoint me.
Me: Please email me more information about the event and I’ll send you a contract.
He sent me the event information, everything except the address, saying he wants family photos, prints, the works. Then he asksed for my “best quote” again. I repeat the number we had just agreed upon. He offers me $50 less than that.
Ok…sure, whatever. I’m just trying to get work right now so I agree.
Then he asked for my address to send me a deposit so he can “lock me in”. I never asked for this, but I gave him my address anyway.
A week later I received a check, in a priority mail envelope, for more than double the amount we agreed upon.
Me: I received your check, but it’s for much more than my fee. Are you pre-paying for prints or something?
Client: Some is for the coverage and $850 is for the DJ and the rest will be for the printing, hope you can help me transfer $850 to the DJ as well.
At this point, things were completely weird – but, while I didn’t know where this client was from, his English was spotty – maybe this was a cultural difference? Whatever, I thought – I’ll do what he asks. ,
Me: Ok, I can bring cash to the event to pay the DJ.
Client: The DJ needs initial deposit before the event.
Me: So you want me to pay the DJ their deposit before the event for you? Well, it’s not very conventional but if you send me the DJ’s information, sure, I’ll send it.
He texted me the DJ’s name and address. I’m in Michigan. The DJ is in Virginia. The check came from California. I google the DJ and find nothing. At this point, I was becoming more and more certain that this DJ and the event don’t actually exist. As well, the client’s communications became even LESS understandable.
Client: When is done, let me know so I will be in touch with him. Thanks.
Me: I need his phone or email so I can talk to him before I send it.
Client: I too be the one to do that ok.
Me: …Why exactly am I sending this DJ a deposit instead of you?
I never get an answer to that question, but I do get an email address for this DJ which I’m 90% sure is fake.
At this point, I looked at the cheque more clearly. It came with very strict instructions that I was to call a certain phone number before cashing it for “SECURITY PURPOSES.”
I destroyed the check, called the police, filed a report, told him to find another event photographer, and blocked his number.
This week’s deal is another absurdly large, incredibly useful bundle of resources for a ridiculous price.
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Normally every element in this bundle would retail altogether for $3000 but this week only you can get all 5000 fonts, illustrations, photos and more for only $14, or I repeat, 100% off (with rounding). If one element in this bundle saves you one half-hour of design time (and it will), it’s already paid for itself.
I work at a media company/TV channel. All of our shows are created outside the US because it’s cheaper, so I frequently have to deal with the creative team out there. I was tasked with creating a flyer for an event we’re doing with a major broadcasting company. The flyer was simple enough, mostly text with some images of our characters and stuff. I sent out a PDF draft and waited for edits, which I usually just get in the body of an email.
This time I received something a little different.
From what I can gather, the manager created a PowerPoint presentation, screenshotted each page of the PDF, wrote comments in PowerPoint, PRINTED IT, hand-wrote more edits, scanned it, PUT THOSE IMAGES BACK IN POWERPOINT and sent it back.
Client: Can you help me get a banner done for this meeting tomorrow?Me: Sure. What size do you need...
Client: Can you help me get a banner done for this meeting tomorrow?
Me: Sure. What size do you need it?”
Client: I don’t know. We’re taping it to a very big wall. We want to print it ourselves.
Me: Okay, what size does your printer accommodate?
Client: (an hour later, though it’s already mid-afternoon) We have an [insert model here].
Me: (after some googling) Okay, it looks like your printer will accommodate 42” wide. Here’s a 42x60 banner for you.
Client: Thanks! But can we make it 2 feet tall?
…some time goes by as I resize the file to 24x60. As I’m about to send it…
Client: Actually, can you make it rectangular?
Me: Fine. Here it is.
Client: Hm. Can this be longer?
I work in Tech Support for a fairly large hosting/domain company on the phone. I was working with a...
I work in Tech Support for a fairly large hosting/domain company on the phone. I was working with a customer on a billing issue he claimed he had and was pulling up his payment information and going over everything with him. From what I could see, there was no problem.
So after about fifteen minutes of us talking and going over it he gets angry out of the blue:
Client: Do you know who you’re talking to? I’ve already been on this call for an hour and I make $300 an hour to do consultation for companies that wouldn’t wipe their a** with you! I don’t have time for this you f***ing moron!
At which point he hung up on me. Which meant the next time he called he had to wait on hold through our queue again until he got an agent who would do the exact same thing as I did and get the exact same result (I know this because I added a note to the account about my results so the next guy doesn’t have to do anything).
Best part of it all, the issue he had was over an $11.20 commission check that wasn’t due until the end of the month. It’s the 28th right now, the check should go out tomorrow or the day after.