Graphics News

I needed a database backup from a client so I connected to their archaic server.I start transferring...

Clients from Hell - Hace 10 horas 1 min

I needed a database backup from a client so I connected to their archaic server.

I start transferring it from their machine to our FTP only to get a warning that it will take a while over their 56k modem.

I kept that going, but to be on the safe side, I also ordered a USB drive and shipped it to them. They put the backup on it and shipped it back to me.

The file transfer was still going when I received the USB in the mail.  

Categorías: Graphics

I used to play in a string quartet with some of my orchestra friends from high school. One time, a...

Clients from Hell - Hace 11 horas 40 mins

I used to play in a string quartet with some of my orchestra friends from high school. One time, a lady from my church contacted me to have my quartet play at a tea event. No big deal, I send her our hourly rates (we kept rates for gigs low since we are students). After a MONTH of no replies, I received this email back:

Client: We decided that we can afford two of you at the most 3 for a flat fee of (amount) each. We know you will be missing a rehearsal so we are hoping that this will help…

Me: We are a string quartet. Therefore, we play music written for four people. All four of us can come and play, and you can pay the rest of my quartet. I will donate my time to the church as a volunteer.

Client: Ok, we will see you at the event.

The tea rolls around, and we come and play some background music for the duration of the event.

Client: (after the event) Wow! We were so impressed by your performance that we have generously decided to pay all of you by your normal rates!

I’m just surprised we actually got the payment we asked for in the first place.

Categorías: Graphics

I was assigned to a very high-profile print project commissioned by a well-known hotel brand to...

Clients from Hell - Lun, 01/22/2018 - 10:20am

I was assigned to a very high-profile print project commissioned by a well-known hotel brand to promote their new wedding venue, specifically targeting Indian couples. 

Our client represented the marketing department of this hotel and was based in Singapore.  

Client: We want to expand our market in India, so we need an ad campaign that understands Indian culture.

Me: Well, I’m Indian, our company is based in India, and we’ve done a lot of research into Indian advertising demographics, so you’ve come to the right place!

Client: Excellent. Here is what we want…

The client briefed us, and it quickly became clear that they had little knowledge of Indian design motifs, popular color schemes, and culturally-significant characters that should be used when targeting an Indian audience. Everything they were insisting on was very Chinese, and wouldn’t have appealed to the audience they were trying to court.

We tried to guide them away from their initial requests, offering multiple drafts that reflected our research and cultural experience. They were all rejected.

Client: You keep turning in this work which is unacceptable. We’re not going to pay you for these drafts. It is clear to use that you have failed to understand Indian culture.

My boss, a 30-year veteran, then decided to drop this client in what was her studio’s first ever failed project. 

Categorías: Graphics

Client: The logo on the left side needs to be changed out using the one in the attached file.The...

Clients from Hell - Lun, 01/22/2018 - 8:40am

Client: The logo on the left side needs to be changed out using the one in the attached file.

The attached files is an .RTF document. Text only.

Me: So, by “logo” do you mean [name] typed in Papyrus?  

Client: Nope, there was a logo on there. I will resend, maybe someone else’s computer can open it right. I know we have used this in the past from this file.

I sincerely doubt that’s true. 

Categorías: Graphics

3000+ Design elements and typefaces for $14!

Clients from Hell - Dom, 01/21/2018 - 10:20am

This week’s deal is a big one. Featuring a variety of vectors, high-quality design elements and fonts there is a TON of value in this one pack.

> And at 99% off, this pack is what you’d call a steal. 

Over 3000 hand-drawn, customizable vectors, fonts, seamless textures, backgrounds… it’s just a lot of really, really useful stuff! Have a look. If you have a design that needs just ONE of the elements in this bundle, it’s already paid for itself, and you’ll have a huge resource to keep coming back to. In other words, this bundle is an investment. And a cheap one at that!

Everything included here retails for $1170 altogether, which makes the current asking price of $14 insane

> Check out the deal here!

Categorías: Graphics

Client: Is 4.2 inches 4 inches and 1/16’s of an inch?Me: No, 4 and 1/16 would actually it would be...

Clients from Hell - Dom, 01/21/2018 - 8:40am

Client: Is 4.2 inches 4 inches and 1/16’s of an inch?

Me: No, 4 and 1/16 would actually it would be 4.0625.

Client: So what would be 4.9 inches?

Me: Well, in terms of this design, that would be 3 columns.

Client: But if I were to measure that out in inches, what would 4.9 inches look like?

Me: 4.9 inches is 4 and 9/10’s of an inch, which is really close to 5 inches.

Client: Ok, thanks.

Categorías: Graphics

Client: So, for my website, I want it to be like this example but with elements of this other...

Clients from Hell - Sáb, 01/20/2018 - 10:20am

Client: So, for my website, I want it to be like this example but with elements of this other site.

Me: Okay, I can see that. I’ll draft something up.

I then made an original site that stylistically matched the example sites while being an original work. 

Client: What are you doing? This is nothing like those sites! I meant like this!

The client then brings up a PowerPoint where he mashed screengrabs of the two sites up against each other.

Client: Just upload that. Also, I have a question. I saved a web form from [example site], and even though I saved it to my computer, it still sends to them. Why is that?

Categorías: Graphics

I’ve been doing all the photography for my mother’s business for the past 5 years. For free....

Clients from Hell - Sáb, 01/20/2018 - 8:40am

I’ve been doing all the photography for my mother’s business for the past 5 years. For free.

Today:

Me: I really can’t afford to keep doing for free. I don’t expect you to pay me, but here is a list of good photographers you can hire instead.

Client: Oh no, I’m really not going to spend money on that kind of stuff, you know. How hard can it be? Can I borrow your camera?

Thanks, mom.

Categorías: Graphics

"Oh actually, I want a bright orange background. But that’s easy, right? Just one click in Photoshop?"

Clients from Hell - Vie, 01/19/2018 - 10:20am
“Oh actually, I want a bright orange background. But that’s easy, right? Just one click in Photoshop?”

- My client, after I took 500+ photos with a white background, as requested. 
Categorías: Graphics

I do graphic design work for a client who regularly asks me to design emails. She has me do the...

Clients from Hell - Vie, 01/19/2018 - 8:40am

I do graphic design work for a client who regularly asks me to design emails. She has me do the design and send it as a jpeg to her to approve and she then sends it to our web guy to send out in a mass email to our clients and put on our website.  She often asks me to add button designs for the web guy to make into clickable links.  Every other email she forgets that I’m just making the design and that our web guy adds the links on his end and we end up having this conversation:

Client: The button doesn’t work.

And then, before I can reply:

Client: Call the web guy and ask him how to make a clickable button.

Me: He makes the links clickable on his end.  This is just the design.  Even if I were to make the whole image a clickable hyperlink to you in this email it will not carry over when you send it to him and he will have to redo it when he sends it out via email and adds it to the website.

Client: WHY DO YOU HAVE SUCH A PROBLEM CALLING HIM WHEN YOU DON’T KNOW HOW TO DO SOMETHING?!

The web guy and I have an understanding that we may have to call each other with stupid questions we both know the answer to with her standing behind us listening from time to time. 

Categorías: Graphics

Client: I want this in by 9 AM at the latest.Me: Okay.Client: (at 8:45) Why haven’t you submitted it...

Clients from Hell - Jue, 01/18/2018 - 10:20am

Client: I want this in by 9 AM at the latest.

Me: Okay.

Client: (at 8:45) Why haven’t you submitted it yet?

Me: I thought you said you wanted it by 9.

Client: I said, at the latest! It should be in by now!

Categorías: Graphics

Me: To complete the build of your system, could you please complete the following forms as soon as...

Clients from Hell - Jue, 01/18/2018 - 8:40am

Me: To complete the build of your system, could you please complete the following forms as soon as possible.

Client: I’m not sure why the forms need to be filled in.

Categorías: Graphics

Me: So what do you want?Client: Well, what can you do for us?

Clients from Hell - Mié, 01/17/2018 - 10:20am

Me: So what do you want?

Client: Well, what can you do for us?

Categorías: Graphics

A collaborator and I were contracted to do an animation project for a client where we use photos to...

Clients from Hell - Mié, 01/17/2018 - 8:40am

A collaborator and I were contracted to do an animation project for a client where we use photos to create a sequence. They gave us a bunch of photos that they either took themselves or got from a stock site, along with audio tracks. They didn’t give us any storyboards or anything, but sent this note:

Client: The character should be seen leaving their car and entering the building. They should be surrounded by a crowd at dusk. We want it “full page (1700x2200).

They gave us three crowd images that topped out at 500x700. There’s one angle of the car, and it was taken in the middle of the day so bright light is reflecting off of it. There are only three shots of the character: one from the knees up, and two medium shots from the chest up. Even better, the background stock shots are all in the middle of the night, not dusk.

Yikes.

Categorías: Graphics

I was hired as one half of a crew to shoot a corporate training video just before New Years.I was...

Clients from Hell - Mar, 01/16/2018 - 10:20am

I was hired as one half of a crew to shoot a corporate training video just before New Years.

I was told to arrive and look for the other freelancer, whose name and description I did receive. I was told he would have all the info, but when I showed up I couldn’t find him.

I resorted to asking anyone and everyone for this other videographer, or the original client. Nobody knew anything, until I found ANOTHER freelancer who was doing the same thing.

Turns out, the other freelancer I was supposed to find had subcontracted out to someone else, who in turn had hired another person to actually do it. Neither of us knew who we talking to, and nobody at the company knew who we were.

That’s not all: we found someone who WAS expecting a shoot that day, but they thought they were using the in-house film team – who had hired another company to do it, and THEY subcontracted to me and my original counterpart.

Confused? Me too. Also, note that I said “subcontracted,” not “passed the job.” Every step along that chain people were getting a cut at our expense, WITHOUT passing on necessary information.

The client we finally spoke to and worked with was extremely annoyed with all of them (especially the in-house team) and got us to invoice her directly.

Categorías: Graphics

"For some reason, my iPhone only takes portrait photos."

Clients from Hell - Mar, 01/16/2018 - 8:40am
“For some reason, my iPhone only takes portrait photos.”
Categorías: Graphics

Long tail digital sales, Evangelical Hell, and you! Jon Jones part 2/2

Clients from Hell - Mar, 01/16/2018 - 5:01am

Jon Jones is back! This week he shares his tips for building an income from digital products, and also shares his freelance origin story. HINT: it involves the bible. 

Today’s links: 

Want to support the show?

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immens


Download here!

Categorías: Graphics

Client: So I was thinking about it, and I really think you’re limiting yourself when you use your...

Clients from Hell - Lun, 01/15/2018 - 10:20am

Client: So I was thinking about it, and I really think you’re limiting yourself when you use your computer and not our software. You should think about using our computers.

I use Adobe Creative Cloud. He uses the 1999 Corel Draw.

Categorías: Graphics

I did some work for a client who did not pay the final invoice.  After repeated requests, I had to...

Clients from Hell - Lun, 01/15/2018 - 8:40am

I did some work for a client who did not pay the final invoice.  After repeated requests, I had to sue him in Small Claims court.  The judge ruled in my favor and ordered him to pay me within 10 days.  He sent me a check, which bounced.  He finally paid me in cash.

A few years go by, and he calls me out of the blue, like nothing happened, wanting me to do another project for him.  I agreed to do the project if he paid me in full, up front.  I met with him twice, but on the second meeting he still didn’t have a check ready.

Me: Yeah, that’s it. I’m afraid I’m not going to do this project.

Client: Why not?

Me: I’ve had payment issues with you before. It’s not looking like much has changed.

Client: Well, I don’t see why this has to ruin our friendship.  

Call me silly, but friends do not make friends take them to court to get paid.

Categorías: Graphics

1800+ High-res background patterns for $9! Save 99%!

Clients from Hell - Dom, 01/14/2018 - 10:20am

This week’s deal is on over 1800 high-resolution patterns that will perk up your website backgrounds, packaging designs, posters and more!

> They’re cute, fun, and 99% off.

Tired of boring old solid colors when filling in the spaces of your designs? These patterns are dynamic and fun, and easy to drop into any of your existing designs. All 1805 are unique, repeatable patterns that make it easy to create something vibrant and adorable! Each pattern features a theme like flowers, animals, or food and they look great. It’s not hard to imagine the possibilities here.

What’s more, at only $9, or 99% off the full asking price of $1260, buying all 1805 will only set you back the price of two premium coffees. That’s a TON of value for a price you’ll be able to turn around in no time. 

> Check out the deal here.

Categorías: Graphics

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